Our jewelry is made using beautiful gemstones, lovely freshwater pearls, and Swarovski Crystal in many shapes, sizes, and colors. We also use unique glass lampwork beads. Sterling Silver, Bali, and Copper are also used in many of our pieces.
Each piece is handmade, making it individul and unique. To ensure the originality of our creations each piece has a very limited quantity available. We gladly welcome special orders and will do all that we can to meet special requests. Simply email us with your special requests.
Each Nella Creation includes a Sterling Silver signature "Nella" tag in the design, (with the exception of rings and earrings!) and is beautifully wrapped before being carefully packaged for shipping.
Privacy policy
Nella’s respects your privacy and strives to attain your trust and confidence on the Internet. We feel it is important to inform you of how we use the information collected on this website.
Nella’s currently collects personal information from customers for sales purposes. This information is used for billing goods and the shipment of merchandise. In the event this information is incomplete or insufficient, we will attempt to contact the customer with the information provided.
Your personal information will not be made available to any business, person or organization other than Nella‘s. We do not participate in 'spam' e-mail, or e-mail that is considered unsolicited. Your information is not for sale.
Credit card information is transferred via a secure server using the Secure Sockets Layer (SSL) protocol. All information is encrypted during transfer and accessed by our accounting department through a secure connection. Your information will be in a secure format at all times.
Guarantee:
Each Nella Creations piece is 100% guaranteed for 1 year from the date it is shipped to you. If your jewelry breaks we will repair or replace it at no cost to you. Simply send all beads and components back to us.
Repairs must be sent to:
Nella's
Attn: Repairs
1716 Rosearbor Dr.
St. Louis, MO 63146
Refund:
If you are not completely satisfied with your purchase, please contact Nella's within 5 days for an exchange, replacement, or refund. Item must be returned within 15 days. Item must be in the original, undamaged condition in which they were received. Buyer pays shipping for items returned to Nella's. Please contact us ahead of time to confirm the return arrangements. Custom orders are final sale.
Returns must be sent to:
Nella's
Attn: Returns and Exchanges
1716 Rosearbor Dr.
St. Louis, MO 63146
Restringing:
We offer restringing of items not purchased from Nella Creations, the cost is $2.00 per inch. Please email us with a detailed description of what you would like done. We will contact you within 12 hours to discuss final instructions.
Payments:
Mastercard, Visa, Paypal, Cash, Money Order. An order can also be placed by calling Nella's at 314-397-2379 Monday - Saturday 10am - 4pm.
Shipping:
Shipping is free for all orders mailed within the United States of America. Most orders are mailed within 5-7 business days. For custom orders and wholesale orders, please allow 10-14 business days for delivery.
Contact Information:
Email:
Phone: 314-397-2379
