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Guarantee: Each Nella Creations piece is 100% guaranteed for 3 years from the date it is shipped to you. If your jewelry breaks we will repair or replace it at no cost to you. Simply send all beads and components back to us. Nella Creations Attn: Repairs 1716 Rosearbor Saint Louis, MO 63146 Refund: If you are not completely satisfied with your purchase, please contact Nella Creations within 5 days for an exchange, replacement, or refund. Item must be returned within 15 days. Item must be in the original, undamaged condition in which they were received. Buyer pays shipping for items returned to Nella Creations. Please contact us ahead of time to confirm the return arrangements. Custom orders are final sale. Returns must be sent to: Attn: Returns and Exchanges 1716 Rosearbor Saint Louis, MO 63146 Restringing:
We offer restringing of items not purchased from Nella Creations, the cost is $1.00 per inch. Please email us with a detailed description of what you would like done. We will contact you within 12 hours to discuss final instructions.
Payments: Mastercard, Visa, Paypal, Cash, Money Order. An order can also be placed by calling Nella Creations at 314-567-3961 Monday - Saturday 10am - 7pm.
Shipping: Shipping is free for all orders. Most orders are mailed within 5-7 business days. For custom orders and wholesale orders, please allow 10-14 business days for delivery.
Any and all information collected on this site will be kept confidential and will not be sold, disclosed or, loaned. We will only collect and store your information to service you in the future.
Contact Information: Email: nellas@sbcglobal.net Phone: 314-567-3961
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